• Mutawwif

    A Mutawwif (Arabic: مطوف), also known as a Muallim (Arabic: معلم) is a guide appointed by the Ministry of Hajj responsible for the needs and well-being of Hajj pilgrims.

    The following are some of the services that Mutawwifs provide during Hajj:

    • Provide a photo ID card in place of your passport.
    • Provide a bracelet / wristband which contains information about the Mutawwif office (including names, addresses and phone numbers) in case you get lost.
    • Arrange transportation between Makkah, Madinah and Jeddah as well as transportation in and around Makkah during the days of Hajj.
    • Provide accommodation (tents) in Mina and Arafat.
    • Inspect hotel accommodation to check if it’s up to the required standard for pilgrims.
    • Meditate in disputes between pilgrims and agents / hotels.
    • Assist with complaints and concerns about accommodation.
    • Arrange ambulance and hospital facilities for pilgrims with illnesses and medical emergencies.
    • Arrange funeral services and assistance with documentation in the event of a death.
    • Take care of pilgrims who are lost or assist those looking for a lost pilgrim.
    • Provide Hajj and Umrah books and other literature.
    • Arrange tours of various places in and around Makkah, Madinah and Jeddah.

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