The following are some of the services that Mutawwifs provide during Hajj:
- Provide a photo ID card in place of your passport.
- Provide a bracelet / wristband which contains information about the Mutawwif office (including names, addresses and phone numbers) in case you get lost.
- Arrange transportation between Makkah, Madinah and Jeddah as well as transportation in and around Makkah during the days of Hajj.
- Provide accommodation (tents) in Mina and Arafat.
- Inspect hotel accommodation to check if it’s up to the required standard for pilgrims.
- Meditate in disputes between pilgrims and agents / hotels.
- Assist with complaints and concerns about accommodation.
- Arrange ambulance and hospital facilities for pilgrims with illnesses and medical emergencies.
- Arrange funeral services and assistance with documentation in the event of a death.
- Take care of pilgrims who are lost or assist those looking for a lost pilgrim.
- Provide Hajj and Umrah books and other literature.
- Arrange tours of various places in and around Makkah, Madinah and Jeddah.
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