Gaining access to the Rawdah (also referred to as “Riyazul Jannah”) can be a challenge, given its popularity. Due to massive demand, the authorities have introduced the Nusuk app, which requires pilgrims to book their visit to the Rawdah in advance.
Here’s a step-by-step guide to navigating this process.
Download and Installation
To start, ensure you have the Nusuk app downloaded and installed on your smartphone. It’s the key tool for booking your visit to the Rawdah. You can download this from the Google Play Store or the App Store.
Once the app is installed, you’ll need to create an account. In order to do so, you’ll need to provide the following information:
- Visa number
- Passport number
- Date of birth
- Mobile number
- E-mail address
You can then log in to the app by providing your nationality, passport number and the password you set during registration.
Note: Enter an e-mail address you have access to. If you are logged out of the app and need to log back in again, you may need to enter a verification code that will be sent to your registered e-mail address.
Accessing the Rawdah Booking Section
Once your account is activated, navigate to the section labelled Prophet’s Mosque Services. From there, choose either Praying in the Noble Rawdah – Men or Praying in the Noble Rawdah – Women based on your gender. It’s important to note that available dates and times will vary between men and women.
Checking Availability and Making Selections
Within the booking section, you’ll see options for different dates and time slots. Choose the one that matches your intended visit. Keep in mind that due to high demand, availability can be scarce. It’s wise to book well in advance.
If you encounter instances where no slots appear available, it doesn’t necessarily mean they’re all taken. The system might not have refreshed, so regularly checking back will increase your chances of finding an appropriate slot.
Important Reminder: Commit to the time slot you’ve chosen. There’s a restriction where you might be granted only one permit every 30 days (though this policy can change). If you miss your allocated slot, it could jeopardise your chance to visit the Rawdah during your entire stay in Madinah.
Confirming Your Booking
Once you’ve chosen a date and time, follow the on-screen instructions to finalize your booking. You will need to agree with the terms and conditions by marking the “Obligation to see the instructions” checkbox. After completion, your permit will be available on your Nusuk app. Make sure to have it ready when you go to the Prophet’s Mosque ﷺ.
Your Arrival at Masjid Nabawi
On the time of your visit to the Rawdah, ensure you arrive well before your booked time slot. The entry queue can be found in the courtyard of Masjid Nabawi, and the wait can sometimes be lengthy.
Undergoing the Permit Check
Before you can enter the part of Masjid Nabawi leading to the Rawdah, security staff will ask to see your permit on the Nusuk app. Ensure your smartphone’s battery is sufficiently charged to show the permit.
Entering the Rawdah
After the permit check, you might still need to wait either outside or in another section of the mosque. As you wait for your turn to enter the sacred Rawdah, consider it a precious moment. Engage in sending Salawat on the Prophet ﷺ and immerse yourself in Dhikr.
Remember to remain patient and respectful throughout the process, and may your visit be filled with blessings.